To the manager.I would like to seek compensation for the booking above due to the bad experience we encountered with the service we received vs the service we should have received. We are also seeking compensation for the train ticket that our guest missed.First, We had a dear friend who had several commitments and we were trying to find a safe and easy way for her to travel to us in the North. I called a friend of mine who lives in London to ask him what he thinks we should do (e.g. do we have her take the Heathrow Express, the Piccadilly tube line or just get a black cab?) Our friend immediately recommended a taxi service and one of the names he mentioned was your company, Aeropick, as well as a few others. At £ 80 we thought it was worth it so that our friend could feel comfortable, safe and get to her train at Kings Cross on time. We were willing to try it at any rate. As frequent flyers to places like Africa, America, Europe and with contacts all over the world, we have seen arrival halls where company drivers hold up signs with the names of passengers on them. We never needed these services for ourselves but for our guest - this time, we choose one, and it was Aeropick.Second, the driver was late. The driver was supposed to be outside of W H Smith in terminal 3 in Heathrow at 13:15. This would have given our speaker the time it would take to get to the Kings Cross train station to catch her 14:30 train. The first time I became concerned was when I tried reaching the driver at 12:52 and there was no answer. While I had a return call at 12:57, the diver didn't sound engaged and almost disinterested as if he only woke up. He said he would be there on time however I called again at 13:19 and he was still not there.Third, I paid £ 80 for a premium service to keep our guest safe and give her the best experience possible and we had a speaking engagement that night in the North of the country so timing was critical. This is why I choose your company. As I mentioned, I booked with your company to keep my guest safe and on time, not late and not feeling uncomfortable which brings me to the forth point.Forth, when our guest was finally picked up, over 45 minutes late, your taxi driver took his time getting her to Kings Cross. In fact, our guest mentioned that it felt very strange being in the car with him because he went extremely slow (about 5 miles under the speed limit the whole time) as if he was trying to make a point and make her feel uncomfortable. In fact, he went so slow cars were passing him all the time. Then, what happened made my guest feel even more strange. At one point he asked her if she liked tea or coffee. She said yes, she did like tea. His next move was to turn down a very narrow alley way/side street that was not well traveled on and parked the car. This made my guest feel nervous because she didn't know what he was doing. At that point he was going to get out of the car and so she asked him what he was doing and he said "I am going to stop for tea and coffee' at which point she kindly but firmly told him she didn't want to stop for tea of coffee because she had to catch her train. He said that he thought she missed her train however because of how nervous he made her feel she told him that she had not missed her train. In addition to that, everyone knows that if you miss a train you can get another one usually within 30-60 minutes). Our friend began to fear for her safety and even told her husband that she could not get out of the car fast enough. Our guest knew to speak kindly and nicely to the driver so that she could get to the train station. He assumed that her train had been cancelled. No one understands why he didn't ask her in the first place. He then proceeded to take her to the train station, albeit without care or concern for her train, even after realising that she had to try and catch the next train, he still drove in a slow manner when he left the street he had gone down to the train station causing further aggravation and frustration.