Frequently Asked Questions
A. Yes. We are licenced by the Transport for
A. Yes. We operate 24 hours 7 days a week, all through the year.
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats at £10/Child per transfer.
A. No. We operate a strict no smoking policy in all our vehicles.
A. Yes. You can download our app which facilitates live tracking to help you track your driver while you wait.
A. Our driver will be waiting in the arrival hall of the terminal with your name card . To check the airport meeting points click here
A. We cover the 5 main London Airports: Heathrow, Gatwick, Stansted, Luton and London City Airport but will be happy to pick you up from any other UK Airport if required.
A. Our Fleet includes Executive, VIP, Standard Saloon, Estate, 6seater, 7seater, 8 seater and 9 seater cars.
A. While booking online you are advised to book at least 24 hrs in advance. However, you can call us up to 4 hrs before u need a vehicle and we are happy to confirm the booking over the phone.
A. You can either pay while making the booking online using a valid debit or credit card. Alternatively, you can pay cash to the driver. All Prices are quoted in advance so you know exactly how much must be offered.
A. You can cancel a booking up to 24 hrs prior to the scheduled pick up time.All cancellations are subject to minimum fee of £6.00
A. Please call us on 2080892097 or email us on bookings@aeropick.co.uk with your booking reference number and we will amend the booking for you. Please call one of our agents for amendments within 12 hrs.
A. We will take your Flight Details and monitor the flight’s arrival time. The Driver will not be send into the terminal to meet you unless the flight has landed.Generally the driver will be making his way into the terminal only 30 minutes after the flight has landed, unless you have requested a quick exit or a delayed exit.
A. Please call us, we will not send the driver into the terminal. All cancellations are subject to minimum fee of £6.00
A. If your flight has been diverted please contact us immediately and if possible we shall try and organise to send out a driver to the diverted airport or cancel your booking for you.
A. You will be provided with the driver’s contact details so you can stay in touch. Alternatively, you can call us, we can help locate the driver for you.
A. No. The vehicle is private hire for you only so you are paying for the whole vehicle and not per person to take you directly to your destination.
A. If you have completed your reservation online, you will receive a confirmation email. You can also call our 24 hr control room, check with one of our operators.
A. Yes. Just remember to ask your driver and he will be happy to provide you with it at the end of your journey. Alternatively, send your request to the office and they will email this to you.
A. Please call our office immediately, we will check for your item with the driver. Alternatively, you can contact the driver directly as you will have his details and check for the item.
A. Please use the QR code with the driver to leave a rating about the Journey.