Online Bookings
Booking Confirmation Process

• Upon completing an online booking, you will receive confirmation andinvoice to your email, which confirms that your booking has been successfully secured.
• Missing Confirmation? If you do not receive the confirmation email within 5 minutes of the booking, please check your Junk or Spam folder. If the email is still not found, contact our 24/7
• Customer Service Team (+44 208 089 2097) for any assistance.
  (For immediate support, please call our above-mentioned helpline or visit our website’s live chat.)

Refund Policy
Refunds will be processed under the following conditions:

• For all pre-paid bookings made using a credit or debit card, cancellations must be requested at least 12 hours before the scheduled pickup time.
• In case of a missed flight, the passenger must notify us immediately via phone. If the journey was pre-paid, a refund will be issued after deducting a £6 processing fee.
• A minimum deduction of £6 will apply to all refunds to cover transaction fees.
• For international refunds, any applicable bank charges will be deducted from the total refund amount before processing the remaining balance.

Refunds will not be issued in the following situations:

• Cancellations were made less than 12 hours before the scheduled pickup time.
• Incorrect booking details provided by the passenger, including wrong date, wrong flight number, or any other misleading information.
• If the passenger leaves the pickup location without notifying us, regardless of the reason.

Note: Refunds, once approved, will be processed within 7–10 business days.