- 07984220938
- bookings@aeropick.co.uk
Everything worked very well. The driver Charlie was helpful, nice and very professional. I will use the service again if I travel in the UK.
I ordered and paid for an Executive MPV to drop off and pick us up from Stansted AirportI had to complain that the first vehicle dropping us off wasn’t an Executive class vehicle, to which the individual i was talking to agreed and after complaining a 2nd time, got an Executive vehicleOn arrival back into Stansted I was certainly not greeted by an Executive class, it wasn’t even the vehicle they had emailed me saying would be thereI’m giving it 2 stars as the drivers both arrived early, communication between us was good and got me to my destinations in good time and were safe - my criticism is with Aeropick for falsely advertising a service and not delivering- not with the driversI nor my company will be using Aeropick again
Driver was punctual and very professional— we appreciated the ride. Car was beautiful and clean.
Aeropick never attended to pick up and never communicated. I ended up having to get an UBER which was less cost. Use UBER! They cost less and show up.Mike Hall
Very punctual pick up & smooth journey from Anthony 🙂 would recommend !
Great service. Right on time. Very helpful driver. I will surely book again this company
30 mins late for airport departure; 30 mins late for airport pick up. Driver didn’t even know what terminal he was coming to and told us to meet outside a Costa thst didn’t exist. Child seats not safe. Fraud of company
The driver was great. Hospitable and helpful. Only comment I have is the vehicle had stains on the car seats which was not presentable. Other than that the journey to Heathrow was great. Thank you.
Excellent service - from start to finish!! Cannot nearly emphasise enough how easy the entire process was. The driver was courteous and helped us with recommendations about where we could go for dinner! Would 100% use again, I'd highly recommend using Aeropick Airport Transfer!
My Driver arrived early and let me know and was happy to wait until the agreed time. The Car was very comfortable, clean and the driver was very polite. When we arrived at Heathrow , he helped me with my suit cases etc. Highly recommend and I would use again.
Aeropick provide affordable services without affecting the quality of services provided. They are reliable and you can always count on them as they will never disappoint you. Their drivers are friendly and will helpful. When you want to be on time and comfort, you need to use Aeropick as their operation from booking to your destination is seamless. Thank you for the good job.
We used Aeropick three times on our recent trip to Europe! We had a 2 hour drive on two of those occasions. All of our drivers were reliable and polite. I want to shoutout our first driver Anu though! Going to a new country for the first time is a little nerve wrecking but he made us so comfortable. I enjoyed talking to him. Their customer service is amazing and I’ve always gotten a quick response. We will definitely use them again whenever we’re in the UK. It’s more expensive than an Uber but you get what you pay for. It was nice having someone meet us inside of the airport and knowing 100% we’d have a ride waiting for us!
While the driver was on time (I think he was actually early) and was a great driver etc, the company itself seem to have issues.When booking, I emailed them to check that the driver would arrive 30 mins after the plane to give us time to get through but got no response.We also requested and paid for a baby seat, but the driver was totally unaware of this and did not have one. I accepted this as an error and went on with the transfer. When I contacted the company after this to arrange a refund of the baby seat charge and they have completely ignored me on all platforms so far. I cannot get any response from them.
Aeropick provide affordable services without affecting the quality of services provided. They are reliable and you can always count on them as they will never disappoint you. Their drivers are friendly and will helpful. When you want to be on time and comfort, you need to use Aeropick as their operation from booking to your destination is seamless. Thank you for the good job.
The communication between us and our driver was truly excellent. While in the UK, we relied on this company for our ride to the airport. Our driver was punctual, courteous, ensured a safe journey, and got us to our destination with ample time to spare. Our heartfelt thanks for the outstanding service!
I’m delighted to express my satisfaction with the excellent service received! How driver picked us London Heathrow and skillfully drove us to the picturesque Cotswold. Not only was he punctual and professional, but he also engaged us in conversation throughout the journey. I whole heartedly recommend their services and look forward to utilizing them again in the future.
The communication between us and our driver was truly excellent. While in the UK, we relied on this company for our ride to the airport. Our driver was punctual, courteous, ensured a safe journey, and got us to our destination with ample time to spare. Our heartfelt thanks for the outstanding service!
I never give scathing reviews as there are always positives about everything. However, on this occasion I cannot think of anything that was memorable in a good way. This was the worst experience I have ever had in terms of a transfer. The car was too small,it was late and they forgot our carseat. When I complained it was a painful ordeal. Still waiting for a partial refund 3 weeks later. I will never use this company again and I will definitely use a more professional company when I travel next.Poor quality and inept service
I'm delighted to express my satisfaction with the excellent service received! Our driver picked us up from London Heathrow and skillfully drove us to the picturesque Cotswolds. Not only was he punctual and professional, but he also engaged us in great conversation throughout the journey. I wholeheartedly recommend their services and look forward to utilizing them again in the future.
appreciate your wonderful service in making the trip to Wembley memorable.Sorry, I can't remember the driver's name, but on my first trip to the UK, he was veryaccommodating and patient. I enjoyed the entire trip and felt secure.Kudos, and one more time, thanks! I'm delighted to express my satisfaction with the excellent service received! Our driver picked us up from London Heathrow and skillfully drove us to the picturesque Cotswolds. Not only was he punctual and professional, but he also engaged us in great conversation throughout the journey. I wholeheartedly recommend their services and look forward to utilizing them again in the future.
I appreciate your wonderful service in making the trip to Wembley memorable.Sorry, I can't remember the driver's name, but on my first trip to the UK, he was veryaccommodating and patient. I enjoyed the entire trip and felt secure.Kudos, and one more time, thanks!
Charles was very friendly and efficient. He was waiting on time and ready for our transfer from Gatwick to Heathrow. Great service - with a smile.
Excellent service. Picked up by Charles from Gatwick airport. I was at the Premier Inn and he even waited outside the front door to pick me up so I did not have to take my cases very far. Very clean car.
To the manager.I would like to seek compensation for the booking above due to the bad experience we encountered with the service we received vs the service we should have received. We are also seeking compensation for the train ticket that our guest missed.First, We had a dear friend who had several commitments and we were trying to find a safe and easy way for her to travel to us in the North. I called a friend of mine who lives in London to ask him what he thinks we should do (e.g. do we have her take the Heathrow Express, the Piccadilly tube line or just get a black cab?) Our friend immediately recommended a taxi service and one of the names he mentioned was your company, Aeropick, as well as a few others. At £ 80 we thought it was worth it so that our friend could feel comfortable, safe and get to her train at Kings Cross on time. We were willing to try it at any rate. As frequent flyers to places like Africa, America, Europe and with contacts all over the world, we have seen arrival halls where company drivers hold up signs with the names of passengers on them. We never needed these services for ourselves but for our guest - this time, we choose one, and it was Aeropick.Second, the driver was late. The driver was supposed to be outside of W H Smith in terminal 3 in Heathrow at 13:15. This would have given our speaker the time it would take to get to the Kings Cross train station to catch her 14:30 train. The first time I became concerned was when I tried reaching the driver at 12:52 and there was no answer. While I had a return call at 12:57, the diver didn't sound engaged and almost disinterested as if he only woke up. He said he would be there on time however I called again at 13:19 and he was still not there.Third, I paid £ 80 for a premium service to keep our guest safe and give her the best experience possible and we had a speaking engagement that night in the North of the country so timing was critical. This is why I choose your company. As I mentioned, I booked with your company to keep my guest safe and on time, not late and not feeling uncomfortable which brings me to the forth point.Forth, when our guest was finally picked up, over 45 minutes late, your taxi driver took his time getting her to Kings Cross. In fact, our guest mentioned that it felt very strange being in the car with him because he went extremely slow (about 5 miles under the speed limit the whole time) as if he was trying to make a point and make her feel uncomfortable. In fact, he went so slow cars were passing him all the time. Then, what happened made my guest feel even more strange. At one point he asked her if she liked tea or coffee. She said yes, she did like tea. His next move was to turn down a very narrow alley way/side street that was not well traveled on and parked the car. This made my guest feel nervous because she didn't know what he was doing. At that point he was going to get out of the car and so she asked him what he was doing and he said "I am going to stop for tea and coffee' at which point she kindly but firmly told him she didn't want to stop for tea of coffee because she had to catch her train. He said that he thought she missed her train however because of how nervous he made her feel she told him that she had not missed her train. In addition to that, everyone knows that if you miss a train you can get another one usually within 30-60 minutes). Our friend began to fear for her safety and even told her husband that she could not get out of the car fast enough. Our guest knew to speak kindly and nicely to the driver so that she could get to the train station. He assumed that her train had been cancelled. No one understands why he didn't ask her in the first place. He then proceeded to take her to the train station, albeit without care or concern for her train, even after realising that she had to try and catch the next train, he still drove in a slow manner when he left the street he had gone down to the train station causing further aggravation and frustration.
The communication between us and our driver was truly excellent. While in the UK, we relied on this company for our ride to the airport. Our driver was punctual, courteous, ensured a safe journey, and got us to our destination with ample time to spare. Our heartfelt thanks for the outstanding service!
Absolutely amazing service. Book with these people. You won’t be sorry. Professional. On time. Will use them again whenever I can. Great job.
I'm delighted to express my satisfaction with the excellent service received! Our driver picked us up from London Heathrow and skillfully drove us to the picturesque Cotswolds. Not only was he punctual and professional, but he also engaged us in great conversation throughout the journey. I wholeheartedly recommend their services and look forward to utilizing them again in the future.
Very poor management..extremely disappointed.. book with cautionBooked a 9:30am pick up from hotel..we were emailed the following day asking if we could switch our time to 9am.. we emailed agreeing to the switch to which no response was given…the morning of, we were sent the driver’s information and when it was now around 10am, we called, only to be informed that it was a different driver coming.. called the main office to be informed that they are sorting it out and I would be called back..eventually I called back and was then given the new driver’s information….So we’re picked up a little after 10:30am.. got to the aéroport 12:15pm and boarding was 12:45 pm..Unfortunately, with this service u need to prepay, so it’s difficult to get your money back.. this gets 2 stars because the 2 drivers we interacted with were pleasant
I arranged for a pick up at 1610 at Gatwick on Friday 1 September for a period of waiting time of 40 minutes with Aeropick.Due to weather issues we were 8 minutes late arriving at the pick up point.We waited for two hours at the agreed pick up area but no driver showed up at all and we eventually paid for a bus.I tried phoning on a number of occasions but could not get through as the line was always engaged and despite always being number one in the call waiting list, I had no joy. On one occasion I left a message and I also sent an email to them with no response.When I booked I was advised that I would get a confirmation email but I never received any email.I checked my credit card and I was charged £131 my the company.The whole experience has been very upsetting, stressful and distasteful for us.
I never give scathing reviews as there are always positives about everything. However, on this occasion I cannot think of anything that was memorable in a good way. This was the worst experience I have ever had in terms of a transfer. The car was too small,it was late and they forgot our carseat. When I complained it was a painful ordeal. Still waiting for a partial refund 3 weeks later. I will never use this company again and I will definitely use a more professional company when I travel next.Poor quality and inept service.
Aeropick was very disappointing!!! First of all they showed up on the wrong day. They did come back the next day but I was charged twice. They told me they never received the money from the bank. Because I needed the ride to Dover I paid them a deposit and then the balance. Everything was processed by the bank on the same day. I contacted the company and had correspondences back and forth. The company stopped communicating with me and stopped answering my emails. I disputed the charge with the bank which spoke with the company which again said they never received the money. I’m letting the bank handle it obviously we have proof we were charged twice. As far as the driver he was ok. Nothing out of this world. Wasn’t too sure where he was going at the portI would never recommend this company in the basis they stopped communicating regarding the double charge
Our flight arrived at Heathrow several hours late and soon as we landed I received a text from my driver saying he knows we have now landed and to contact him when clearing baggage claim. We did and he was there waiting and had a great ride to Southhampton in a beautifully clean car! couldn’t have been better service, Aeropick is my go too service!
I’m very happy about this service, I used it two times and i don’t regret it. The taxi drivers are very kind and they pay attention to everything, especially Charles. I’m grateful to chose this company.
My driver, Charlie was fantastic. He save the day after us being delayed in the initial location pick up. Thank you Charlie and thanks to the team at Aeropick airport transfer from Aria! Ta
Siva is an exceptional professional, safe and a very good driver. Also great company. Would highly recommend him to anyone in need of a good driver in a good car!
Excellent service by Mr CharlesVery professional and efficient. Also patient, taking into account that my flight landed one hour later.Many thanks for the comfortable trip!
My driver Siva was great! My trip was smooth and easy. Early morning pick up made my journey so much easier. Car was great.
My plane was very delayed arriving, and they were right there waiting for me when I finally got to Heathrow. So relieved! Wonderful drive (Tiger), and comfortable and clean car.
Aeropick provide affordable services without affecting the quality of services provided. They are reliable and you can always count on them as they will never disappoint you. Their drivers are friendly and will helpful. When you want to be on time and comfort, you need to use Aeropick as their operation from booking to your destination is seamless. Thank you for the good job.
The customer service was top notch 🤩. I love it!!! The driver is friendly and a professional. In short, I received the best service ever. I will recommend this company over and over and over again. Simply amazing 😍 Excellent service, great people 👌👍
Aeropick Airport transfer is a very great airport pickup to recommend to anyone needing a pickup at the airport.The driver was timely, he had called me beforehand giving me details on how to locate him when I arrive. The journey was so smooth and we had interesting conversations during the trip which made it even more fun for me.I would highly recommend their service to family and friends. You get value for your money.
My experience with Aeropick Airport Transfer was truly great! I had to go through a couple different companies before them, and I was put at ease with their satisfying service. They were affordable, professionally courteous and kept me updated on everything.I’m reaching out to say thank you for your service here. I’ve got to tell you again that your communication throughout my transport process was superb. You were friendly and proactive at giving me updates at each step.Truthfully, you’re definitely recommendable.
This has to be one of the best shuttle services of all time. We used their service from Heathrow all the way to the Midlands. The vehicle was very spacious and tidy, the driver was super nice, he helped with our luggages, offered us water and went the extra mile by telling us a bit of some cities as we drove past them and he also recommended tourist attractions we could visit during our stay. I highly recommend Aeropick to anyone looking to book an airport shuttle.
Amazing service by RushVery patient and helpful as the flight landed two hours late, Rush approached me in a friendly manner and carried my luggage to the car very politely.Very helpful and trustworthy.Driver is very efficient, professional.Car is clean and journey is very comfortable.I would highly recommend to my friends and family for the excellent service.
Aeropick Airport Transfer services are the best service I have ever received. I am shocked to see that some of the Airport transfer company try their best to deliver the best customer service. I booked my transfers with them every time i went out because i know they are reliable and trustworthy and they will be here before time to pick me up. All of their drivers help people with their luggage door to door and they always have extra space in your car so that you can add more baggage at last minute. Also i wanted to tell you that their prices are non beatable with any other airport transfers. They always give you the best prices, which means even if you are traveling from far you dont need to worry about the prices. I wish i had more space to write about Aeropick Airport Transfer. I will definitely use this company again and refer my friends and family to use it.
Amazing service provided.The driver was very friendly and professional, arrived on time and dropped me off on time.The call center was very helpful in the booking as well and provided an amazing service.Cheers to a job well done by your team!!!
Excellent service , Contacted when landed and the communication is very good. Driver named called Reddy is excellent. Picked up from the airport as agreed in the booking. He helped with the luggage. We will definitely use the Aeropick again.
It was a fantastic experience with this driver. I never wish for more than this type of smooth journey. I was swept up my feet by his charisma. The charges was fairly cheap and it was quite an interesting journey that I had. His principles and character makes me have a new way of addressing such a driver. It was cool having this ride with you
Aeropick Airport Transfer is a great service for anyone wanting a great airport pickup experience. The driver texted me prior to my ride assuring me he’d be there on time and texted while at the airport of his arrival. He was friendly, welcoming and professional. The vehicle was very clean, safe and comfortable.We had no issues on Road to our destination.I highly recommend the service. It’s a good value for the experience.
Excellent service , what a Great service from booking to finish the journey . Driver Reddy amazing , Great service helped with Bags & given lot of information about Tourist attractions.Thanks for the Aeropick team . We will use your company again .
I have used Aeropick quite a few times I can confidently say that, they giving fantastic service as they are very professional and passionate about their work!!!!Great service, great driver would recommend and definitely use them again
I had a great experience, the driver was pleasant with a clean car very professional, helped me with my luggage I recommend Aeropick for great service, professionalism value for money. Definitely use them 👍
The best service possible. Easily reserved. The driver kept in close contact with us before we set off. It was a breeze to arrange a meet-and-greet at Heathrow. It's a superb ride, and Lucas, the driver, is a delight to talk to. Strongly recommended.
